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Introducing SolStar Consulting
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Welcome to SolStar, the virtual assistant call center that’s here to make your life easier. Founded by Molly Seline James, we specialize in providing top-notch virtual assistance services for business owners and real estate professionals. With a background in computer engineering and extensive experience as a director of operations in a NYC real estate brokerage, Molly has helped countless business owners and real estate agents grow their businesses. At SolStar, we streamline your operations, boost productivity, and give you the freedom to focus on what matters most. Join us and see how our personalized support can make a real difference in your work-life balance. Let SolStar help you shine.
Molly Seline James, President
With SolStar you can say goodbye to overwhelm and simplify your business operations. Focus on your business growth & leave the rest to a Virtual Assistant.
What is a Virtual Assistant?
A virtual assistant (VA) is a professional who provides a wide range of administrative, technical, and creative support services to clients remotely. Beyond managing emails, scheduling appointments, conducting research, and overseeing social media, virtual assistants often take on customer support and call center responsibilities.
In customer support roles, virtual assistants handle inquiries, resolve complaints, and provide product or service information via phone, email, chat, and social media. Our VA’s are proficient in using customer relationship management (CRM) systems to track interactions and ensure timely follow-ups, maintaining high levels of customer satisfaction.
In call center roles, VA’s manage incoming and outgoing calls, assist customers with queries, process orders, and provide technical support. They are adept at using call center software to handle multiple calls efficiently, log call details, and escalate issues when necessary. Their ability to multitask and navigate multiple applications simultaneously ensures smooth and efficient call handling.
Whether you are a small business owner or looking to scale your business, virtual assistants provide the resources and support needed to grow. By leveraging digital tools and communication platforms, virtual assistants help streamline operations, freeing up time for business owners and professionals to focus on core activities. Their diverse skill set and remote capabilities make them an invaluable asset to businesses seeking enhanced productivity and excellent customer relations.
Why hire a Virtual Assistant?
The average ROI of implementing a virtual assistant for companies is around 300%
78% of companies using virtual assistants claim significant improvements in operational efficiency.
The global market for virtual assistants is expected to reach $25.63 billion by 2025.
57% of small business owners say that virtual assistants help them save time on administrative tasks.
Source: https://wifitalents.com/statistic/virtual-assistant/
Join the team!
Are you keen on opportunities to join SolStar as an independent contractor? Our team is expanding steadily, and we welcome your interest. Feel free to reach out for more information by submitting your inquiry below.
We help you take back your time
At SolStar, we deeply understand the importance of maintaining a healthy work-life balance. We believe that achieving professional success shouldn't come at the cost of personal time. That's why we offer flexible work arrangements that empower you to manage both your schedule and finances effectively. Our adaptable work environment allows you to prioritize family commitments, personal interests, and self-care while still reaching your career goals.
With SolStar, you have the freedom to design a work routine that fits your lifestyle, ensuring you can be there for the moments that matter most. Whether you're seeking a steady income or looking to grow your career, we provide the support and flexibility to help you thrive. Join SolStar today and take the first step toward achieving a fulfilling and balanced life.
What skills are we looking for?
Technical Proficiency
To succeed as a virtual assistant, strong computer skills, familiarity with productivity and project management software, and the ability to handle multiple applications at once are crucial. Proficiency in communication tools, social media management, CRM systems, and cloud storage is essential, along with basic graphic design, website management, and data entry accuracy. Understanding cybersecurity practices is also important to ensure information security.
Excellent Communication Skills
Excellent communication skills are essential for a virtual assistant. This includes clear and professional phone communication, email writing, effective use of instant messaging and video conferencing tools, and active listening skills. Being able to convey information concisely, manage client interactions smoothly, and adapt communication style to different clients is crucial for success in this role.
Time Management & Multitasking
This involves prioritizing tasks effectively, meeting deadlines consistently, and handling multiple responsibilities simultaneously without compromising quality. Efficiently managing schedules, staying organized, and adapting to changing priorities are key to ensuring productivity and client satisfaction in this role.
Apply Here
Currently sourcing WFH Call Center Representative roles
Please note we are not currently sourcing from the following US states:
California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Oregon, Pennsylvania, Vermont, Washington, Wisconsin
